職務内容
WHAT YOU'LL DO: Here's what you can expect on a typical day in the life of a Major Incident Manager (with DR) at ADP. Daily Reviews. You'll start each day reviewing open major incident calls and their current service status. After that, it will be standard practice for you to step in and relieve a note-taker or an incident manager on an active call. Working with tools such as ServiceNow, MS Teams and Co-Pilot is highly advantageous. Variety of work. There is no typical day. You could be working on an active Major Incident or focusing on an open process improvement project. But when major incidents arise, if you are next in the rotation, you may need to switch gears quickly and pick up the call to restore service for ADP associates or external clients. GenAI experience is highly desired. Learning. When not restoring service, you will hone your skills on reducing the time it takes to restore services. You enjoy sharpening your skills, expanding your knowledge of our current monitoring tools, reviewing past incidents to identify improvements, and sharing those with the appropriate teams. Challenges. You'll always be presented with new products and have to utilize a "figure it out" mentality while juggling multiple tasks at once. When faced with challenges, we'll rely on you to look for a solution. Communication. You ask probing questions and can make executive-level decisions to restore services. You have an upbeat, persistent communication style that allows you to flex between technical and non-technical audiences when presenting your ideas during conversations and in presentations. Grace Under Pressure. You thrive in a fast-moving, agile environment where your ambitious spirit motivates you to surpass your goals. You manage your time well and can multi-task with the best of them. Service Excellence. Our service runs 24x5 during the week, and we offer on-call on the weekends. Flexibility is a must since service restoration doesn't always occur during regular business hours. A college degree is great but not required. What's more important is having the skills and experience to do the job. Even better if you have ServiceNow, Co-Pilot and GenAI experience! YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: Team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to find the best solution. Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity. Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes. Act like an owner & doer. Mission-driven and committed to navigating change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft. Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation. ##LI-DNIWHAT YOU'LL DO: Here's what you can expect on a typical day in the life of a Major Incident Manager (with DR) at ADP. Daily Reviews. You'll start each day reviewing open major incident calls and their current service status. After that, it will be standard practice for you to step in and relieve a note-taker or an incident manager on an active call. Working with tools such as ServiceNow, MS Teams and Co-Pilot is highly advantageous. Variety of work. There is no typical day. You could be working on an active Major Incident or focusing on an open process improvement project. But when major incidents arise, if you are next in the rotation, you may need to switch gears quickly and pick up the call to restore service for ADP associates or external clients. GenAI experience is highly desired. Learning. When not restoring service, you will hone your skills on reducing the time it takes to restore services. You enjoy sharpening your skills, expanding your knowledge of our current monitoring tools, reviewing past incidents to identify improvements, and sharing those with the appropriate teams. Challenges. You'll always be presented with new products and have to utilize a "figure it out" mentality while juggling multiple tasks at once. When faced with challenges, we'll rely on you to look for a solution. Communication. You ask probing questions and can make executive-level decisions to restore services. You have an upbeat, persistent communication style that allows you to flex between technical and non-technical audiences when presenting your ideas during conversations and in presentations. Grace Under Pressure. You thrive in a fast-moving, agile environment where your ambitious spirit motivates you to surpass your goals. You manage your time well and can multi-task with the best of them. Service Excellence. Our service runs 24x5 during the week, and we offer on-call on the weekends. Flexibility is a must since service restoration doesn't always occur during regular business hours. A college degree is great but not required. What's more important is having the skills and experience to do the job. Even better if you have ServiceNow, Co-Pilot and GenAI experience! YOU'LL LOVE WORKING HERE BECAUSE YOU CAN: Team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to find the best solution. Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity. Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes. Act like an owner & doer. Mission-driven and committed to navigating change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft. Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
