Lyric Implementation Delivery Manager

職務内容

Job Summary:

The role of the Implementation Delivery Manager, Lyric (HCM), is to lead and oversee the successful delivery of Lyric HCM implementation projects for ADP clients, ensuring projects are delivered on time, within scope, within budget, and in alignment with ADP implementation standards and client expectations. The Implementation Delivery Manager serves as the primary point of accountability for implementation delivery and collaborates closely with clients, implementation consultants, product teams, service teams, and leadership to ensure a seamless transition from project initiation through go-live and handover to service operations.

The Implementation Delivery Manager, Lyric (HCM), has a direct relation with the Global HR Director and is accountable for 4 areas:

Client implementation experience
People management
Implementation process management
Business and delivery management

Responsibilities:

Client Experience

Builds and maintains strong relationships with clients and internal stakeholders throughout the implementation lifecycle.
Acts as the primary escalation point for implementation-related matters and ensures timely resolution of project issues and risks.
Ensures project objectives, milestones, deliverables, and timelines are clearly defined, communicated, and agreed upon with clients.
Provides proactive communication and project status updates to clients and leadership.
Ensures implementation governance is established and maintained through regular project reviews and steering committee meetings where applicable.
Manages client expectations and drives successful adoption of the Lyric HCM platform.
Identifies implementation risks and dependencies and develops mitigation plans to minimize project impact.
Ensures a smooth transition from implementation to service delivery teams following go-live.

People management

Leeds a team of 3 up to 14 Associates, or as per the ADP recommended span of control
Participates in the recruitment process for new hires.
Ensures that all team members have the appropriate training plan and that skills and capabilities base meets work demand.
Ensures that team members are up to date with knowledge of ADP processes, systems and policies.
Identifies talent, works with HR to ensure that the appropriate development and succession plans are documented and put in place.
Audits the work of the team members and assesses performance based on clearly defined KPIs
Effectively manages team performance:
Facilitates regular Check-ins with direct reports and weekly Stand-Out check-ins.
Facilitates team meetings, team building and fun at work activities to increase engagement and team cohesion.
Discuss challenges and achievements as related to clients with particular attention to the respect of timing and process standards.
Provides regular and timely performance feedback, both positive and constructive.
Participates in the performance management process by conducting quarter and annual performance reviews including making performance recommendations for salary, promotions/staff changes, separations.
Recognizes and celebrates team and team member accomplishments and exceptional performance and defines performance improvement plans when needed to support the Associate getting back on track in meeting performance.
Promotes BPI/BeX initiatives within the team and supports the team in process improvements.
Works closely with the consultants and sr managers to create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.

Process leadership

Oversees the end-to-end implementation lifecycle for Lyric HCM projects.
Ensures consistent execution of ADP implementation methodologies, governance standards, and quality controls.
Monitors project plans, milestones, deliverables, resource allocation, and implementation risks.
Drives adherence to implementation KPIs, project governance, and delivery excellence standards.
Leads project health reviews and corrective actions when projects are at risk.
Supports organizational process improvement initiatives and implementation best practice development.
Drives continuous improvement efforts focused on implementation efficiency, quality, and client satisfaction.
Collaborates with Product and Technology teams to provide implementation feedback and support future product enhancements.

Business leadership

Focuses on Impactful Communication, Talent Building and Relationship Building to develop internal and external relationships required for success.
Drives a performance-based culture that engages associates to achieve excellence.
Monitors and reports on performance metrics related to clients.
Highlight and escalate relevant matters that may impact the clients’ operations and ensure follow-up until resolution.
Ensures detailed forecasting, capacity planning and resource management to ensure correct resourcing of operations in coordination with the Global HR Director.
Manages iHCM, Lyric and any other solution in the team scope as needed.
Contributes with ideas and is actively involved in strategic actions to attract potential job candidates.
Maintains awareness and support of ADP values, policies and procedures.
Analyses and resolves complex issues encountered within the team.
Demonstrates strong analytical and problem-solving skills for complex HCM topics/scenarios.
Works with other departments and CoEs on cross-functional synergy and improvement projects.
Manages directly operational activities when required.

Reports & Performance Metrics:

Implementation projects delivered on time and within scope.
Client satisfaction and implementation NPS scores.
Successful go-live and stabilization outcomes.
Reduction in implementation escalations and project risks.
Associate engagement, retention, and development.
StandOut adoption and regular check-ins.
Timely and meaningful performance evaluations.
Continuous participation in NBS BeX strategic initiatives.
Implementation quality and compliance with established methodologies.

Education & Experience:

Degree or Equivalent: Bachelor’s Degree
Major Area of Concentration: IT / Business / Consultancy
Work Experience: 5+ yrs

Knowledge and Skill Requirements:

Business proficiency in English (min. B2 level). Bilingual language skills are a plus.
Mastery of Microsoft Office suite (Excel, Word, PowerPoint)
Leadership skills
Customer Service Skills, Client focus
Industry knowledge

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.