Implementation Executive, SBS South Region (Small Business Services)

職務内容

We are hiring an Implementation Executive within our SBS organization (South Region).

In this role as an Implementation Executive, you will be a member of the senior leadership team in the Small Business Services (South Region). This role will be responsible for the development and execution of Implementation strategies and initiatives that are aligned to the achievement of SBS strategic goals for growing the business, lowering cost of new client onboarding and improving the business operations.

This role reports to the VP/GM and is responsible for the division-wide implementation strategy including P&L influence of $116 million. As the Implementation Executive, you will be a Leader of Leaders supporting 2 people leaders and ~ 145 in directs across the various strategic locations (100 onshore and ~45 offshore).

Ready to #MakeYourMark? Apply now!

WHAT YOU'LL DO: Responsibilities

Leads, inspires and ensures appropriate associate ownership and accountability in a highly virtual and matrix-managed organization
Responsible for leadership excellence which includes identifying key behaviors in incoming and internal talent to ensure success
Holding each team member accountable for service excellence and course correcting as needed
Leading all disciplines required to implement within their segment and preference will be given to
those with HCM products and services and possesses an exceptional client service philosophy necessary to lead and implement these solutions
Responsible for driving an effective project management approach across products and ADP business
units. The Implementation leadership team ensures the development, communication, control and
execution of project plans in a manner consistent with the framework of the One ADP solution
delivery
Drives associate engagement, retention, talent/career development and appropriate programs to
support a virtual and matrix managed Implementation organization
Responsible to ensure ADP's integrated workforce management solutions are implemented on time
with the highest quality
The Implementation VP is accountable for monthly forecasting and forecast achievement
Leverages data to make strategic business decisions.
Responsible for resources, activities and initiatives that will ensure resource optimization and goal achievement
Establishes and communicates clearly defined management, goals and objectives, performance planning
Manages and controls applicable expenses and budgets
Responsible for Quality and First Year Retention
Builds direct and regular proactive contact with clients
Develops strong business relationships with high profile, high revenue clients to ensure a strong, long-term relationship with ADP
Leads a comprehensive proactive client contact program to assess client satisfaction and the team's ability to deliver high-quality, concurrent, multi-solution implementations that support the overall client experience
Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; and implementing changes
Responsible for leading the overall strategic direction, collaboration, and communication between Implementation and key channel partners
Providing strategic oversight and direct involvement in maintaining effective business relationships with the aligned Senior Sales Leaders
Continually cultivating and developing relationships that strive to drive healthy business submission facilitating clients to receive a stellar implementation experience
Works with leadership team to develop rewards/recognition systems based on achievement of goals and implement associate engagement action plans
Encourages, recognizes and rewards ongoing associate/leadership development

TO SUCCEED IN THIS ROLE: Requirements

This position will sit in our Alpharetta, GA location only. We support a hybrid working arrangement - 3 days in the local office and 2 days at home applies.
12+ years in a service or implementation environment with hands on experience in management of service and operational teams
Extensive experience in operations or process improvement, with in-depth knowledge of delivering a high-quality client experience
Exhibits Leadership Excellence, including identifying successful behaviors, ensuring the right talent in the right roles and a strong eye for talent acquisition building successful teams and leaders
Recognized as an individual with outstanding leadership skills, passion, professionalism, communication, and strategic business thinking
Proven ability and experience to develop and executive strategic business strategies
Ability to influence at all levels within a large matrixed organization
A relationship builder who partners collaboratively internally and externally across all cross-functional partners to ensure we are providing the best client experience and are achieving our business objectives
Exceptional verbal and written communication skills, with the ability to flex based on audience and other requirements
Travel will be required to either strategic location listed monthly as well as travel internationally to India and Philippines that this leader will support (once a year or every other year)

A college degree is preferred but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

Experience noted above, OR
Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success

BONUS POINTS FOR THESE: Preferred Qualifications

MBA or advanced degree
PMP Certification preferred, SHRM or CPP certification preferred
Implementation experience a plus
Creative thinker with strong degree of adaptability and flexibility and one who thrives in an environment of continuous change and growth.
Ability to anticipate and adapt to changing conditions and opportunities.
Ability to leverage data to make strategic business decisions.
Service Orientation/Client Focus
Professional/Technical expertise

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Balance work and life. Resources and flexibility to more easily integrate your work and your life.
Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
Get paid to pay it forward. Company-paid time of for volunteering for causes you care about.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.