職務内容
Please note: the schedule for this role has a start time between 5am-7am PST. It is a rotating schedule a few times per year.
ADP is hiring an Associate Service Delivery Processing Specialist. In this position you will transmit, receive, confirm, and verify in a multi-platform environment various type of transmissions within established deadlines. Manually schedule processing windows following the established region window schedule. Monitor the successful completion of submitted jobs. Call and confirm transmission status and completion with regions and banks. Responsible for supporting and trouble-shooting all transmission related activities across ADP business partners and banking partners. Maintain established procedures and timelines across multiple processing locations to support dual operations. Balance daily windows per region. Update processes periodically as required to support disaster recovery plan and participate in all contingency exercises.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.
RESPONSIBILITIES:
- Transmit and receive, in a multi-platform environment, various types of data using multiple communications software, within established deadlines.
- Troubleshoot and resolve ADP and bank/vendor transmission problems.
- Inform management of any unresolved issue that could delay a transmission.
- Keep management apprised of all bank/vendor issues and potential bank processing deadline concerns by submitting incident notification report via email and providing periodic status updates timely.
- Confirm the transmission of bank files using the individual security requirements established by the various financial institutions.
- Verify that all files sent to financial, state and federal institutions have been successfully received.
- Monitor and troubleshoot transmission to and from regions.
- Troubleshoot and resolve transmission problems.
- Inform manager of any unresolved issues.
- Add manual conditions to application software to submit scheduled runs on request jobs.
- Use tracking system and Main Frame to monitor successful completion of submitted jobs.
- Process Hot Banking & payroll reruns based on completion of prerequisite conditions per dedicated region.
- Maintain transmission verification logs.
- Report daily transmissions totals.
- Maintain balancing records for each window ran daily per region.
- Maintain monthly Out of Balance expectations.
- Performs other related duties as assigned
TO SUCCEED IN THIS ROLE: Required Qualifications
- At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
- You can work overtime hours during peak seasons.
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
- Experience noted above, OR
- Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
- Bachelor's Degree or its equivalent in education and experience
- One year of banking or financial services experience, or one year of operational or transactional business process support experience
- Comfortable working a schedule with a start time between 5am-7am PST
- Comprehensive understanding of financial transactions combined with banking knowledge, computer operations knowledge, analysis, and critical thinking.
- Ability to handle complex and multiple functions simultaneously.
- Make critical decisions without management direction.
- Banking operational transactions
- Analytical skills/understanding of complex financial operations
- Interpersonal/collaboration skills
- Client Support
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $17.02 - USD $30.14 / Hour*
*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
