職務内容
Monitors the fraud alert queue and triage incidents to determine if escalation is required Validates potential security incident and alerts for suspicious activities or transactions identified inside of ADP's systems and money movement platforms; determine if escalation is required. Processes alerts and events towards resolution and support critical incidents through standard applications and processes. Follows documented technical and management escalation processes to escalate identified fraud up to CIRC senior analysts/leads/managers, as well as other BUs and stakeholders as quickly as possible. Communicates alert progress status though the use of standard tools Supports incidents response work streams, as directed by senior analysts, managers, and other supervisors Performs correlation of IOFs and IOCs CIRC hotline monitoring and documentation Provides complete and detailed information to next shift during turnover. Ensure that next shift is fully equipped with information needed to handle the incident before disengaging. Be part of the team to generate regular reports and provide analysis of incidents and identify areas of improvement. Participates in extended turn over sessions to share knowledge across regions. Performs other duties as assigned
Bachelor's degree, preferably in business/finance/accounting/criminal justice/information security/cybersecurity or equivalent 2-3 years work experience in handling cyber fraud/efraud incidents in a large organization 1-2 years work experience in the financial services industry Knowledge or experience investigating financial fraud, check fraud, payroll fraud, credit card fraud, consumer lending, or other transactional business, involving electronic money movement Knowledge or experience investigating compromised credentials, account takeovers, and identity theft, money laundering, etc Must have experience in or knowledgeable in information security and general concepts of cybersecurity Knowledgeable or familiarity with SQL/PostgreSQL knowledge with ability to generate queries IT skillset with a large organization is a plus Understanding of fraud risk management principles and practices for prevention, detection, response, remediation, and reporting of fraud Strong analytical, investigative, and documentation skills is a must Able to exercise judgment and influence on key technical decisions (i.e., standards, policies, processes, and technical solutions etc) Must be willing to learn use of various cyber tools and various applications, including payroll, security management system, identity services, etc) Highly proficient in Excel and fluency in Microsoft Office tools Excellent verbal and written communication skills, exceptional interpersonal skills are required Sense of urgency required while maintaining a high degree of professionalism. Good teamwork, communication/information sharing, strong analytical skills and influencing skills The ability to work with minimal supervision, prioritize and manage multiple cases, and achieve desired results in a fast-paced environment.
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