WorkForce Suite Implementation 172180

職務内容

Consultant, Technical

Responsibilities

• Obtain and maintain certification in WFS Product Suite applications required to perform the role.
• Continue to learn WFS product configuration requirements (i.e., naming conventions, importing templates, database structure, customizations, proper sequencing).
• Responsible for configuring WFS Suite according to customer business requirements using JavaScript, HTML, SQL, or other scripting tools.
• Handle complex issues including administrative and configuration challenges with minimal assistance.
• Communicate roadblocks and seek out guidance in a timely manner.
• Write complex formulas that leverage mathematical and/or programming skills.
• Perform unit and system testing of configured applications to ensure test cases pass as described by customer requirements.
• Identify and escalate out-of-scope requirements to key stakeholders.
• Support the confirmation and refinement of customer business requirements with key stakeholders.
• Participate in, and eventually lead, the gathering and identification of customer business requirements from users, customers, and other stakeholders.
• Create and maintain business requirement documents, use cases, and process diagrams.
• Understand project scope and implementation approach for assigned projects.
• Learn how to estimate work effort and communicate with key stakeholders on the project.
• Participate in facilitation of client workshops, either onsite or remotely, demonstrating understanding of best practices during Workforce Management software implementations.
• Deliver projects and tasks on time and within budget by effectively managing workload.
• Attend and participate in team meetings.
• Follow established processes and best practices to continuously improve skills.
• Provide project status updates to key stakeholders, both internally and externally.
• Partner with internal teams during project phases to ensure successful customer implementation.
• Collaborate with the WFS team to ensure thorough testing of customer requirements.
• Assist with roll-out and go-live activities, including data migration and system setup.
• Become familiar with aspects of labor laws as they pertain to time and attendance rules, scheduling, and leaves of absence.
• Proactively participate in training courses and engage in self-directed learning to acquire the skills and knowledge necessary to achieve success and contribute to team objectives.
• Understand customer needs in the development of strategic plans.
• Troubleshoot issues and escalate problems to appropriate team members.
• Maintain accurate and timely records of billable and non-billable hours to ensure project profitability and meet utilization targets.
• Ensure adherence to WorkForce Software documentation standards and methodologies.
• Identify opportunities to improve product offerings based on customer feedback.
• Manage customer expectations through effective communication during key phases of the project lifecycle.
• Document and communicate out-of-scope requirements and project delays to the appropriate team members.
• Estimate work effort and communicate with Project Managers, customers, and other stakeholders regarding project status.
• Investigate issues reported during customer testing phases, including tracking and reporting defects.
• Mentor junior team members.

Requirements

• 2 to 4 years of experience in software implementations.
• Minimum 2 years of experience with programming languages, preferably JavaScript and/or SQL.
• Demonstrated knowledge of SQL, JavaScript, HTML, or other scripting tools.
• Experience implementing or training on a packaged software system or highly complex internally developed application.
• Intermediate to advanced Microsoft Office skills, with a strong emphasis on Excel.
• Understanding of waterfall and agile methodologies, frameworks, and practices in a services delivery environment.
• Entrepreneurial mindset with the ability to rapidly shift focus and respond to changing conditions.
• Strong written and verbal communication skills.
• Basic problem-solving skills.
• Experience or ability to read/write SQL and develop simple queries.
• Knowledge of common implementation principles and lifecycle methodologies.
• Ability to exercise mature judgment.
• Demonstrated technical aptitude and ability to adapt quickly to new circumstances.
• Ability to work within a dynamic, customer-focused team and establish effective working relationships.
• Strong desire to grow both functionally and technically as a professional consultant.
• Familiarity with HR, Payroll, or Workforce Management is considered a plus.
• Logical and technical mindset capable of analyzing problems and identifying root causes.
• Awareness of HCM applications and business processes.
• Experience providing application support for complex software systems is preferred.
• Programming experience utilizing JavaScript, C#, C++, or 4GL.
• Familiarity with reporting tools such as Crystal Reports, Cognos, Actuate, or similar platforms.
• SQL report creation experience preferred.
• Ability to work flexible hours.
• Perform all other duties as assigned.

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