Sr. Director, Implementation - Retirement Services

職務内容

ADP is hiring a Senior Director, Implementation (Retirement Services) within our Small Business Services organization.

• Are you an experienced Leader that can analyze data, communicate effectively with all levels of the organization, and respond quickly to changing business needs?
• Do you have a passion for driving business processes and supporting continuous improvement efforts to address emerging market demands?
• Can you develop new and innovative ways to increase revenue and long-term retention opportunities?

Ready to #MakeYourMark? Apply now!

In this role as Sr. Director, you will primarily be responsible for ensuring the effective leadership and management of the Implementation processes and functions for new and existing clients within the Retirement Services (RS) Small Market Implementation team. You will lead over ~60 team members in total including 5 direct reports, providing strong leadership and executive presence to meet the needs within the Retirement Services Implementation Organization. This team is dedicated and supports the elite Implementation Project Managers (IPM) and referring partners. This is a client facing position.

WHAT YOU'LL DO EVERYDAY: Responsibilities

Reporting to the VP of Implementation, you will set team goals and provide guidance to the Implementation Management Team to successfully achieve these goals. You will be responsible for supporting the Implementation Project Manager's within the RS Implementation organization working with the Sales, Operations and Service teams to ensure that Starts, No Starts and NPS goals are met. You will create strong partnerships with New Business Setup and Service organizations as stakeholders in our work on behalf of shared clients.

You’ll drive compliance to process and support process optimization in collaboration with the field along with continually measuring and communicating team performance against established goals providing guidance and course corrections, if necessary, with the goal of driving continuous improvement in delivering services to the client.

Client Relations

• Impact on Client Onboarding Experience and First Year Retention.
• Partner with Senior Leadership to continually assess, manage and improve the process of transitioning clients to service in a manner that creates client promoters and drives the increase of first-year client retention.
• Proactively manage risk by ensuring leaders are engaged in their assigned backlog, working directly with clients, associates, sales, and service partners, as appropriate, to drive successful client on-boarding and first year retention.
• Improve customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; and implementing changes.

Channel Management

• Responsible for leading the overall strategic direction, collaboration, and communication between the Implementation organization and key channel partners.
• Proactively engage with clients, associates, and internal partner organizations to gather, review, distribute and act upon critical information and feedback to improve the overall client and associate experience.
• Maintains a strategic understanding of key business partner organizations, processes, and related critical priorities all in an effort that the total client experience is considered in all decision making.
• Working with the senior leadership team of various teams to improve client satisfaction.

Strategic Initiatives

• Identify and execute continuous improvement opportunities targeted at improving the client experience, increasing productivity, and accelerating revenue.
• Lead across functions with Finance, Service, Implementation, Imp Ops and Sales to identify opportunities and implement change throughout the organization.
• Connect leaders to the priorities to successfully lead and implement change.
• Monitor all program-managed initiatives to ensure processes are followed and goals are achieved, including the completion of milestones on time and within budget.

TO SUCCEED IN THIS ROLE:

• 12+ years' experience in leadership and management plus at least 5 years of management experience including planning, budgeting, and associate development
• Exhibits Leadership Excellence, including identifying successful behaviors, ensuring the right talent in the right roles and a strong eye for talent acquisition building successful teams and leaders
• Proven ability and experience to develop and execute strategic business strategies
• Recognized as an individual with outstanding leadership skills, passion, professionalism, communication, and strategic business thinking
• A relationship builder who partners collaboratively internally and externally across the enterprise to ensure we are providing the best client experience and are achieving our business objectives
• Ability to anticipate and adapt to changing conditions and opportunities
• Highly analytical with the ability to tell the story based on the data and analytics
• Ability to coach and mentor others
• Ability to analyze data, draw conclusions, and create strategies based on the conclusions
• Ability to communicate effectively with all levels of the organization including speaking, listening, writing, and presenting
• Ability to collaborate effectively across business functions
• Ability to prioritize issues and work under the pressure of time constraints
• Ability to direct the design and implementation of processes and procedures

A college degree is preferred but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

BONUS POINTS FOR THESE: Preferred Qualifications

• MBA or other advanced degree
• Knowledge of HCM (Human Capital Management) preferred, but not required
• Experience with external partnerships such as Broker, CPA, and Advisor channels
• Experience dealing with a large client volume

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Balance work and life. Resources and flexibility to integrate your work and your life more easily.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply today!

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $131,700.00 - USD $245,500.00 / Year*

*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.