Karriere im Kundenservice

[DESCRIPTION]
Paul, Payroll Support Representative II, ADP
[SPEECH]
PAUL: A day in the life as a payroll support rep II. I would come in, I open up my emails, respond to any messages I may have, look to see if I have any meetings set up for the day with my clients or if I have any internal meetings with my leaders. And then I just start getting to work on some cases I may have.
I am available for my clients if they need to call in for anything, if they're processing a payroll, and they need assistance with that. I'm really just making sure that I'm there specifically for my clients, to be able to assist them with anything that may pop up throughout the day.
[DESCRIPTION]
Paul wears a headset and smiles at his workstation. He types on a keyboard that sits between two monitors.
Text: We believe in embracing diversity, being champions of each other, and purposeful work.
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[MUSIC PLAYING]
JEN: A day in the life of a client service manager is really being involved in the day to day operations of your department, your business unit, helping your associates get through all of the interactions with clients.
DEREK: A typical day for me? I will check my emails. I'll also go through my Outlook calendar, see what I have going on for the day. Then I have a morning debrief with our director. At that point, we discuss what's going on for the day, what I did the previous day, what I have on my schedule.
FATIMA: First go through my emails and make sure I answer all my clients, make sure their questions are answered. Once I'm done with the emails, I log into my application for FLT, which is a full level text and start my day, but if they need me in service, for example, then I'll jump in the phones and take calls.
FREDDIE: At any point in a day, I have a number of meetings where I'm helping clients roll out new solutions, 401(k), time off, onboarding, employee self-service, everything and anything.
I don't like routine. So my previous jobs, it was just repetitive, doing the same thing over and over. My job now, it's challenging. You learn new things every single day. It really challenges you to know what to do next, what to look forward to or what to work in order for you to grow in your current role and progress.
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Logo: ADP, Always Designing for People.
Text: ADP, the ADP logo, and Always Designing for People are trademarks of ADP, Inc. Copyright © 2020 ADP, Inc. All rights reserved.

[MUSIC PLAYING]
SEBASTIAN: Every day I'm challenged to grow. I'm extremely empowered by my leaders to keep moving forward and constantly, not just progressing, but making things better for our associates, for our clients, and just for everybody.
JADA: It feels amazing being able to help a client. I feel like I'm making such a big difference. I think once I graduated college, and even now sometimes I struggle like what's my purpose? What am I here for? And I feel like when I help a client it definitely helps me feel like ok, this is the reason why I do what I do. I'm able to help people day in and day out.
FREDDIE: I love being challenged on my job every day. I love helping people. I love that we are kind of behind the scenes but we impact the livelihoods and lives of a lot of different people, the employees that we touched indirectly through the services that we provide.
NEWSY: One of the reasons why I continue to stay at ADP is because of the work that we do. It's meaningful work. Is work that is impacting at least one in six lives in the United States, right? So, the fact that you're working on something that is helping people be able to pay their rent, its helping people be able to manage their benefits, there's such a sense of purpose in everything that we do because we're solving real life problems. One of the things that I will never forget about the work that I've done here at ADP, is how we were able to come together to help our clients during these tough times, during COVID. Not only were we going through the transition of working from home, but we also came together to make sure that our clients had everything that they needed.
JADA: I was working with a small restaurant, they were just hit by the pandemic, didn't know what they were going to do, but they knew that they had to lay their employees off. So I basically explained to them that we know everything that's going on. We know it's hard we're here for you. We can help you through this. They were definitely relieved. There was one less thing that they had to worry about. And in a couple of months, they were actually able to start back up again. It made me feel amazing. I felt like I had such a big impact. I feel like what I do matters and I feel like what I do is going to be recognized.
FREDDIE: If anything some of the recognition that gets thrown at me. I'm like Oh, stop it you. It's always very flattering when it's from a client, but it's just as flattering when you hear it from some of the senior leaders. Especially when you think that because of their position, you're not on their radar. If anything it's quite the opposite.
SEBASTIAN: One of the biggest things that I always recognize is really that tap on your shoulder. Hey, good job, that was a huge win, you went above and beyond.
NEWSY: Throughout my career at ADP, I've always been recognized for my work and I've seen my peers also recognized for their work. You do your job with quality, with passion and people notice that.
JADA: I definitely do think that with the support that ADP gives, no matter where I am I'm going to be doing a great job. I feel like I'm going to make a big impact. And whoever decides to work for this company, you need to just trust in the process. Trust in the process that ADP sets for you and you'll be fine. 10, 20 years from now I'm going to be at ADP. They take such good care of you and I know that if I were to work for another company, I wouldn't feel the same.
Visit ADP.com/careers
Logo: ADP, Always Designing for People.
Text: ADP, the ADP logo, and Always Designing for People are trademarks of ADP, Inc. Copyright © 2016-2020 ADP, Inc. All rights reserved.