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phl19462

Data:

Technology

IT Analyst

Makati City Metro Manila, Phl-Ph, Philippines
duas mulheres juntas sorrindo
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Descrição

The IT Associate Technical Management Analyst, provides Problem Support, Implementation and Escalation support to ADP Philippines end users on-site or off-site. The IT Jr. Analyst should be able to operate and maintain the different end user computing services being used within the ADP systems infrastructure. Should have a good understanding of systems and applications that will allow them to provide common solutions to frequent issues or requests of end users. SUMMARIZED DUTIES & RESPONSIBLITIES. Request Fulfillment oEnsures company established service level agreements (SLAs) regarding responses and resolutions oResponding in a timely manner to IT requests and issues. Incident Management oPrepares scheduled/unscheduled maintenance notification messages for distribution and maintains templates oProvide technical assistance on hardware and software issues that may be reported by employees Change Coordination / Management Operations Control (Console Operations, Monitoring, & Routine System Maintenance) Other Duties oInstallation of parts, equipments, lines, hardware or software, etc. oShifting schedules, primarily night shift and weekends to support 24x7x365 operations. oWilling to work onsite, and render overtime as required. oAsset deployment, monitoring, and maintenance of asset inventories. oDocuments process workflows, procedures, and resource database. oCoordinates with internal and external customers for new initiatives and resolving existing issues oAny other future developments and task that will be assigned under the areas of responsibility

This position requires 1-3 years of IT support experience in a similar role or provided Helpdesk or Technical Support functions from BPO/Call Center company Bachelor's degree in Computer Science, Information Technology, Engineering, or related field. Strong service orientation and multi-tasking skills. Fundamental knowledge of core technology, and platform. Critical thinking and problem solving with excellent communication skills both written and verbal. Basic knowledge of Networking, Operating systems and desktop technologies. Able to work on a rotating shift, weekend shifts, and overtime. Certifications in more than one of the following: Microsoft, ITIL (Plus, but not required)

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

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Sobre a ADP

Somos líderes globais em tecnologia de recursos humanos, oferecendo as mais recentes soluções de IA e machine learning para folha de pagamento, impostos, recursos humanos, benefícios e muito mais. Acreditamos que os nossos colaboradores fazem toda a diferença no cultivo de uma cultura inclusiva e prática que acolhe ideias, incentiva a inovação e valoriza o pertencimento.
Saiba mais sobre diversidade, equidade e inclusão em nosso canal ADPCareers no YouTube.

Por que ADP?

Porque este é o lugar. O lugar onde você vem para se desafiar, compartilhar generosamente, assumir riscos e criar mudanças. Onde você pode desenvolver sua carreira com um líder global estabelecido, respeitado e se sentir muito bem com isso.

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Inclusão e Diversidade

Na ADP, acreditamos que as melhores ideias prosperam num ambiente inclusivo que valoriza diversas perspectivas. É por isso que fizemos disso o pilar principal da nossa cultura única.

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Responsabilidade social corporativa

Seja em um evento voluntário de apoio à sua comunidade local ou contribuindo para uma instituição de caridade pela qual você seja apaixonado, tornamos mais fácil retribuir. Na verdade, a ADP oferece um programa de correspondência de presentes. Apenas mais um modo de causarmos um impacto ainda maior juntos.

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Vida na ADP

Não existe apenas mais um dia no escritório. Longe disso. Acreditamos na colaboração, no significado e nas amizades. Causando impacto, moldando o futuro juntos e focando em nosso slogan "Always Designing for People!

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