Senior Director Business Transformation & Process Digitization – Implementation

Req Number: 6006474304252019
Category: Project/Program Management
Posted Date: April 29, 2019
Work Location(s): Chertsey, England, GB

Neu-Isenburg, Hessen
Barcelona, Cataluña
Nanterre, Île-de-France
Amsterdam, Noord Holland
Bucharest, Bucuresti

Senior Director Business Transformation & Process Digitization – Implementation 

Department: ES International
Reporting to: Vice President BPI & Process Automation

The Senior Director Business Transformation and Process Digitisation- Implementation will be a member of the ES International (ESI) Business Transformation and Process Digitisation Leadership team reporting directly to the Vice President Business Process Improvement & Process Automation ES International. He/she will work with and collaborate directly with the ES International Business Transformation/Process Digitization teams, and the central and business unit Service Delivery teams as well as other functional teams. The role will include responsibility for leading Business Transformation and Process Digitisation across all areas of Implementation for ESI. He/she will have no direct reports. This role will have high visibility with executive management and in country Senior Leadership teams and requires mature leadership and strong change management and influencing skills.

Essential Responsibilities:
 Actively identify, take ownership and drive all Implementation process transformation and process digitisation initiatives
 Ensure the execution of all the ESI process transformation and process digitisation Implementation initiatives are delivered on time
 Ensure the delivery of all the ESI process transformation and process digitisation Implementation initiatives identified benefits are delivered — any exceptions to be investigated and approved by respective business unit Finance, Implementation Leaders and VP Process Improvement and Process Automation
 In depth understanding of the end to end Implementation process in every business unit including essential process data and technology utilized
 Create, facilitate and maintain an ESI Implementation process transformation and process digitisation community
 Utilise process improvement methodology and technology solutions such as Lean Management, Six Sigma, Business Process Management Systems (BPMS), Robotic Process Automation (RPA) and other suitable approved technologies to positively improve the client experience, bottom line and reduce security incidents
 Establish and implementing a rigorous and robust approach to standardise the ESI Implementation processes
 Ensure all Implementation process transformation and digitisation activities are aligned with ESI Service Delivery strategy
 Understand and leverage global best practices to accelerate development and deployment of solutions to optimize the ESI Implementation processes
 Establish and implement standard delivery methodology for all Implementation process transformation and process digitisation initiatives
 Establish and implement a standard approach to successfully manage all required changes for effective delivery of new and live Implementation initiatives
 Share ESI Implementation process transformation and process digitisation best practice across ESI
 Ensure professional and scheduled communication of all Implementation process transformation and digitisation initiatives including initiative status, KPI improvement, recognizing success and pipeline of activities
 Use appropriate project management tools and metrics to coordinate projects, track progress and measure all KPIs
 Influence and collaborate with ESI Implementation business leaders and associates to drive adoption of new and existing Implementation initiatives
 Ensure all ESI process transformation and process digitisation Implementation Initiatives are reported and tracked in PlanView in accordance with ESI standard
 Lead any other assigned projects or initiatives as agreed with the Vice President BPI & Process Automation.
 Be the single point of contact for all ESI Implementation process transformation and process digitisation initiatives

Critical Success Factors:
 Ability to influence & collaborate with associates at all level
 Ability to handle resistance to change
 Ability to remain focused and base all decisions on facts and data
 Ability to identify Process Transformation and Process Digitisation opportunities
 Ability to manage in a matrix organisation
 Ability to communicate at all levels
 Ability to remain positive even in the face of adversity
 Ability to challenge established processes or procedures

Personal Attributes:
 Positive attitude with high energy
 Resilient
 Driven to finding solutions to problems
 Passionate about delivering results and achieving targets
 Innovative and Creative
 Autonomous
 Team player

Specific Skill / Experiences:
 Extensive experience in successfully executing on Process Transformation and Process Digitisation initiatives
 Results Driven
 High level of ability to collaborate and communicate effectively at all levels of the organization
 Able to maintain effective relationships with Business unit leaders, associates and a central service delivery organization.
 Excellent decision-making skill set.
 Display very high levels of energy, resilience and maintaining a positive outlook even in the face of adversity.
 Able to motivate and engage associates at all level of the organization.
 Must be able to challenge the status quo and influence multi-directional and non-linear relationships.
 Must be able to clearly articulate the Implementation Process Transformation and ESI Service Delivery strategy and obtain buy-in from the ESI Business Units.
 Willing to lead challenging, untested, cross functional new projects
 Must be "marketplace" informed
 Must have a passion for using technology to drive process efficiency.
 Must be able to institutionalize Business Transformation and Process Digitisation.
 Excellent planning and organizational skills with strong inter-personal communication skills.
 In depth knowledge of project management tools and methodology.
 Excellent process improvement, time management, presentation and organizational skills.
 Excellent facilitation skills
 Passion for improving the client experience with a relentless drive towards flawless execution and making positive change happen.
 Able to adapt style to different working environments, situations and cultures.

Reporting Relationships:

Immediate Manager: Vice President BPI & Process Automation — ES International

Direct Management Reports: None
Location: ES International

Qualifications and experience:

 Degree or equivalent
 Lean Six Sigma qualified
Work Experience:
 8 years’ experience in Operations within a large multi-national company
 Held a senior position requiring extensive application of Process Reengineering and Project/Program Management
 Extensive experience in Process Improvement and Change Management with a proven track record in delivering results.
 Ability to demonstrate successful application of process digitization technology incl. RPA and BPMS preferred
 Experience working at a senior level in an international environment.
 Must be fluent in English, additional language preferred.


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