Spring 2018 Co-Op – Globalview

Req Number: 95890
Category: Client Service
Posted Date: September 14, 2017

Group of associates collaborating at work

Work Location(s): Dartmouth, NS, CA

Halifax, NS

RESPONSIBILITIES :

– Act as an internal expert for the employees of a designated client base.
– Receive inbound calls and tickets from employees with the goal of resolving the enquiry/issue on the first contact.
– Effectively utilize SAP and internal ADP systems and tools to document, troubleshoot and resolve enquiries/issues.
– Monitor & track issues for updates to ensure effective issue resolution.
– Act promptly and effectively within prescribed service levels to ensure World Class Service delivery.
– Manage the customer relationship by effectively identifying sensitive employee concerns and escalating when necessary.
– Provide follow-up on issues in an effective and time sensitive manner.
– Make outbound calls to employees and other shared service providers internally at ADP as required.
– Contribute to assigned projects associated to client service and complete assigned tasks.
– Assist with HR/Payroll Practitioner calls and tickets as required.
– Must be able to work a shift sometime between the hours of 8:30 am – 8:00 pm.

EDUCATION:

– English written and oral fluency
– Effective communication skills, both written and verbal with superior telephone technique skills
– Required to be available to work US/Canadian holidays
– Proven ability to multi-task, probe, analyze and problem-solve issues
Customer service experience with demonstrated
conflict resolution
– Excellent systems navigation skills in a complex multi-program environment
– Contact Centre hours are between 8:30am-8:00pm

Note to Job Seekers:

Please note that any offer of employment will be conditional upon a background check, including a criminal record check.

Automatic Data Processing, Inc. (Nasdaq: ADP), with about $10 billion in revenues and about 570,000 clients, is one of the world’s largest providers of business outsourcing solutions. Leveraging over 60 years of experience, ADP offers a wide range of human resource, payroll, tax and benefits administration solutions from a single source. ADP’s easy-to-use solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational vehicle, heavy manufacturing, and agricultural vehicle dealers throughout the world.

In Canada, ADP is the leading provider of Employer Services, providing a comprehensive range of payroll, human resources management, benefits administration, time & labour management, occupational health and safety and comprehensive outsourcing services. The company has more than 1,800 associates dedicated to providing a level of personalized attention and expertise that no in-house software package or systems vendor can match. With a client base of more than 50,000 organizations across Canada, ADP pays one in four Canadians in the private sector. Headquartered in Toronto, ADP Canada also has offices in Halifax, Montreal, Calgary, and Vancouver.Visit www.adp.ca to learn more about the company!

ADP Canada will recruit, select, orient, develop, and promote associates based on our strategic direction and our values. We have made a commitment to address barriers in our employment processes and are committed to providing accommodations for people with disabilities. If you require an accommodation, please contact our Canadian Head Office at 416-207-2900 and ask to speak to an ADP Canada Human Resource associate or email Canada.Accessibility@ADP.com.

Nina

It’s cool to come here and not just sit here and say, ‘I’m going to answer phone calls.’ I’m actually educating the client, making it an easy and effortless experience for them. When you spend the time to educate them, they are so grateful. I’ve made a lot of personal connections.

NinaClient Support Consultant