Majors-Nationals Implementation Manager

Req Number: 92340
Category: Implementation
Posted Date: September 12, 2017

Smiling woman with other people in the background

Work Location(s): Montreal, QC, CA
ABOUT ADPAutomatic Data Processing, Inc. (Nasdaq: ADP), with about $10 billion in revenues and about 570,000 clients, is one of the world’s largest providers of business outsourcing solutions. Leveraging over 60 years of experience, ADP offers a wide range of human resource, payroll, tax and benefits administration solutions from a single source. ADP’s easy-to-use solutions for employers provide superior value to companies of all types and sizes.
In Canada, ADP is the leading provider of Employer Services, providing a comprehensive range of payroll, human resources management, benefits administration, time & labour management, and comprehensive outsourcing services. The company has more than 1,800 associates dedicated to providing a level of personalized attention and expertise that no in-house software package or systems vendor can match. With a client base of more than 50,000 organizations across Canada, ADP pays one in four Canadians in the private sector.
ADP Canada has offices in Toronto, Halifax, Montreal, Calgary, and Vancouver. Visit www.adp.ca to learn more about the company!
POSITION SUMMARY
The Implementation Manager is responsible for overseeing the day-to-day operational activities of a team of Implementation Specialists and is responsible for providing coaching, mentoring, and team leadership in ensuring the team’s success. The Implementation Manager is responsible for ensuring the successful implementation of new clients into ADP’s suite of Payroll, HR and Time and Attendance products. The Implementation Manager has overall responsibility for ensuring that the client is provided with an outstanding client experience and that ADP’s key business objectives are realized.
Overall, the Implementation Manager effectively communicates and interacts with internal ADP stakeholders in Sales and Client Services, and is responsible for managing client relationships to achieve excellent levels of customer satisfaction.

RESPONSIBILITIES
Demonstrated ability to lead, coach, and mentor an implementation team in a business process outsourcing (BPO) environment.Minimum five years’ experience in a direct people leadership position.Strong background in reporting and forecasting (backlog management).Working knowledge of Human Capital Management (including Payroll, Human Resources, Benefits, Time and Attendance, and Talent Management) strongly preferred.Familiarity with ADP Human Capital Management products/software is an asset.

COMPETENCIES
Education:
Post-secondary education and/or business experience in relevant fields such as Information Technology, Business Administration, Human Resources, Payroll or Project Management. SKILLS and ATTRIBUTES
Demonstrated strength in people management, project management, and client relationship management.Expert planning skills and ability to negotiate project scope, deliverables, milestones, and resource requirements with internal and external clients.Experience in ensuring client projects are completed on schedule, meeting or exceeding client expectations, and with a high degree of quality.Ability to develop and maintain strong relationships with internal and external business partners and clients, coordinating their efforts, and ensuring business objectives are achieved.Demonstrated ability to oversee multiple concurrent client projects with varying levels of complexity.Excellent written and verbal communication skills, and excellent presentation skills.
Note to Job Seekers Please note that any offer of employment will be conditional upon a background check, including a criminal record check.

ADP Canada will recruit, select, orient, develop, and promote associates based on our strategic direction and our values. We have made a commitment to address barriers in our employment processes and are committed to providing accommodations for people with disabilities. If you require an accommodation, please contact our Canadian Head Office at 416-207-2900 and ask to speak to an ADP Canada Human Resource associate or email Canada.Accessibility@ADP.com.
ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.

Jean-François Bibeau

ADP is the perfect working environment to make me feel at home. My contributions are highly appreciated and the support provided by my peers is endless. We work as a team; this allows me to extend my knowledge of ADP products and to build important relationships with my colleagues.

Jean-François BibeauImplementation