Executive Relations Manager

1. Overview:

The ADP Global payroll team support the delivery of multi-country (International) Payroll Services across more than 140 countries.  ADP’s international payroll services are delivered through selected network of specialist partners (being both ADP and non-ADP) located within each local country. Our objective is greater a differentiated network, in comparison with other choices our Clients have, and driven in all dimension with strategic intent.

Role objective:

The purpose of this senior role is, in strong collaboration with the Partner Network Regional Manager to define and execute key aspects of business management and executive relationship for a Network of international payroll subcontracting Partners.

• New Countries & Partners – Global planning and selection of strategic partners in chosen territories
• Subcontracting Agreements – Negotiation & mgt and ongoing compliance with Corporate obligations
• Network Pricing Management – Ownership of Partner pricing and other direct Partner costs
• Executive Relations – Establish long term, mutually successful business relationships with business leaders
• Executive Escalations – Liaise and resolve major disputes in business & stubborn operational matters
• Compliance – Ensure that ADP Compliance obligations are fulfilled by the Partners
• Project Engagement – Ensure that Partners are engaged and deploying ADP’s planned strategic initiatives and projects

1. Responsibilities:

1. New Countries & Partners
   1. Global planning of new Countries Partners in line with strategic objectives
   2. Identification, selection and of strategic Partners in chosen territories
   3. Ensuring all new Partners are compliant and aligned with ADP requirements – working in close collaboration with compliance and security teams
2. Subcontracting Agreements
   1. Negotiation & management and ongoing compliance with Corporate contractual obligations
   2. Liaison and management of contractual framework in close relationship with Legal Counsel
3. Network Pricing Management
   1. Supporting price negotiations to drive mutually successful financial targets
   2. Partner Profit & Loss – Analysis of profitability and proactive actions to address price comparisons
   3. Make proactive approach to adjust irregularities and misalignment
4. Executive Relations
   1. Establish long term, mutually successful strong business relationships with business leaders
   2. Explore other business relationships in support of wider geographical scope, service & back-up approach
   3. To chair & perform regular business reviews, document agreed actions and resolve outstanding points, using as input partner performance from Partner Operations, GSO and Corporate audits, partner engagement to new projects and initiatives
   4. To control, manage and negotiate business activities with senior Partner representatives, including new business allocation in alignment with Partner Manager input relating to Operational performance
   5. Coordinate and negotiate with Partners concerning priority projects deployments
5. Executive Escalations
   1. Act as primary liaison with ADP leaders and partners Executive contact to resolve any partner issues impacting service delivery, compliance with ADP standards
   2. Non resolvable issues that can only be addressed with the most senior management
   3. To manage, working closely with designated Partner Manager, all unresolved cases (and issues) escalated through the service delivery process requiring executive attention
6. Compliance
   1. At as main liaison point for Partner audit related activities
   2. Contractual compliance monitoring in line with the Partner Assurance Programme
   3. Ensure that Partners close action plans originated from Corporate Audit and GSO audits in due time

III. Qualifications:

Profile Experience/Skills:

• 10 years relevant business experience (industry or related knowledge applicable to Outsourcing Services)
• Assertiveness, resolution and effective negotiation skills with senior business leaders
• Able to actively facilitate business meetings and executive interactions
• Work under guidelines and management: ability recommend/make sound business judgments
• Be able to adapt concepts into workable policies
• Mature and self motivated – Flexible and adaptable to work approach and times,
• Service oriented and flexible attitude, well organized, self managed
• International/multinational culture: Fluent in English: Other languages are an advantage

Education:

• University degree.

1. Key Interfaces:

• Partner Director
• Partner network team
• Service relationship team
• Legal Team
• Finance team
• Sales team
• GSO & Compliance team

 Key Performance Indicators:

• Meeting the new Partner schedule live on time with strategic projects
• Contractual compliance status of the individual Partners
• Overall quality assessment of Partner service delivery
• Compliance with Partner Assurance program and Corporate Audit requirements
• Pricing and revenue assessment reporting levels (P&L assessment)
• Measurement of escalated issue resolution
• Successful on-boarding of new Partners into The Partner network

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