Value Added CSR

Main Responsibilities

• Work closely with client for accurate and timely payroll, social benefit and individual income tax related calculation

及时准确处理并完成客户薪资、个人所得税及社保相关业务；

• Coordinate closely with internal teams to ensure Client services and cases are monitored and delivered in and accurate, timely and professional manner.

紧密协调公司各部门资源，及时处理并完成业务流程

• Maintain client relationship to improve client’s satisfaction

维护客户关系/提高客户满意度

• Provide suggestions, counselling, and updates to Clients in areas of Labour Laws, local regulations, IIT policy, HR processes etc.

解答客户薪资、个人所得税及社保咨询，协助客户办理相关业务

• Maintain client services procedure manuals and business process documents

维护客户服务操作手册及业务流程文档

• Participates in testing and validation of services and system upgrading

参与系统升级或新功能测试

Qualifications & Experience

• College degree or above

本科或以上学位

• Good service attitude, service industry is welcome.

优秀服务意识，服务行业优先

• Good in data processing and detailed oriented

良好的数据处理技能，注重细节

• Strong experience in HR experience, payroll knowledge is plus.

具备人力资源管理经验，侧重薪酬模块者优先

• Excellent command of written & oral English

良好的英文书写及口语能力

• Good team spirit, communication and interpersonal skill

具备团队合作精神，有较好的沟通能力

• Good computer skills particularly in Excel, Word and PPT

具备较好的计算机应用技能（Excel, Word和PPT）

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.