Director, Program Management

ADP is hiring a Director, of Program Management.  At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

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Position Summary:

This person is responsible for planning, scheduling, and controlling the activities of complex business projects spanning multiple organizations to ensure that project deliverable are provided on time, within budget, and by the specification. He/She is also responsible for building and maintaining productive working relationships between all organizations with various levels of associates and constituencies, including Group IT, Legal, and Finance. Program Managers are responsible for executing project procedures that support project management standards while ensuring the delivery of the business’s goals.

Typically manages the integration and/or development and delivery of very large and complex deliverables directly to the enterprise. This position provides the primary interface between the Marketing, Finance, Sales Operations, all Service entities, IT and Field Management organizations and is accountable for managing the overall “Program” or collection of Projects. This person is responsible for monitoring the performance of the Project Team and its Project Managers. He/she will engage the manager of a Project Team member should a performance challenge be encountered. All cross-functional and Business Unit Project and Product Managers will be aligned with this person in a matrixed-management structure during the engagement, to achieve team-based goals. This person acts as the primary contact for the Program to the enterprise and senior management.

This person must manage and provide communication to all organizations; including overall project milestones, risk, scope and expectations, project integration, budget, and staffing. Additional responsibilities include monitoring the performance of project team resources concerning their assigned project activities. Responsibilities will also include leading strategic projects and quarterly Steering Committee meetings with Client Experience leaders across ADP Business Units and functional areas.

RESPONSIBILITIES:

• Responsible for initiatives with a focus on Privacy, Global Compliance, Security, and Legal initiatives.
• Follows Program Management disciplines in the following areas: Scope Management, Schedule Management, Cost Management, Issue Management, Risk Management, Quality Management, Human Resource Management, Communication Management, and Contract Management.
• Establishes, manages, and publishes a comprehensive overall project plan, including the development schedule, resource requirements, and integration efforts of third-party products.
• Establishes project structure and staffing plans, and participates in the staffing process, which may include a selection of personnel from third-party vendors.
• The Program Manager is ultimately responsible for obtaining approvals on Program scope changes, escalating critical path issues, and resolving team resource conflicts.
• Motivates and directs the project team; sets goals, objectives, and priorities; assigns and reviews project tasks and performance regularly, benchmarking against key milestone deliverables. May be asked to provide input into the performance reviews of team members. Approves additions and deletions to staff over the life of the project.
• The Program Manager is ultimately responsible for obtaining approvals on Program scope changes, escalating critical path issues, and resolving team resource conflicts.
• The Program Manager establishes comprehensive cross-functional written and verbal communications evaluating Program tasks, milestones, dependencies, issues, and escalations. This includes program meetings, minutes, executive briefings, and issue management tracking. Collaborates with cross-functional Product and Project Managers on all Program management deliverables.
• Acts as primary interface with the project sponsor(s) as well as the Product Manager. Ensures quality reviews are held with the project team and obtains sign-off on status and requirements.
• Acts as the primary interface to subcontractors supplying either product or service.
• Ensures that the methodology, processes, and tools are consistently used guided by best practices and the ADP NPS Center of Excellence
• Accountable for meeting project schedule and results, client satisfaction, and the quality of the deliverables.
• Responsible for determining the success criteria of the overall project. This includes gathering information on client feedback, project team feedback, and senior management direction.
• Manages the overall program budget. Coordinates requests for incremental funding if deemed necessary.

QUALIFICATIONS REQUIRED:

• Bachelor’s degree required preferably in Business Administration, HR or Information System.
• Experience in managing large project teams of 10-20 associates across multiple functions in the company. 
• Must have 3-7 years of proven Project Management experience.

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• Master’s degree preferred.
• PMP or equivalent Professional Project Management certification is a plus.
• Prior Program management experience is a plus. Extensive knowledge and understanding of products, services, implementation, technical, training, financial, and sales organizational operations would also be a plus.
• Demonstrated success in managing multi-line product projects. Experience in leading and directing multiple Project Managers across the enterprise.
• Proven track record of maintaining effective Project Team relationships in a highly matrixed environment.
• Must possess a proven ability to work effectively with aggressive, demanding client and ADP project teams. Must be able to work well under pressure and have a high tolerance for stress.
• Must possess excellent organizational and time management skills for managing multiple, diverse and conflicting projects.
• Must possess excellent communication, presentation, facilitation, and team leadership skills.
• Demonstrated ability to effectively communicate with executive-level managers in a project-oriented setting where project risk is substantial and communication requirements are highly complex.
• Demonstrated ability to build effective teams in a project-oriented setting where the team is large, geographically dispersed, and may have conflicting priorities and/or goals.
• Demonstrated ability to develop and maintain highly complex, leveled, and balanced Project Plans using Microsoft Project, or other comparable Project Management tools.
• Demonstrated ability to identify and mitigate project risks to successfully meet project objectives.
• Experience and understanding of the voice of the client/customer insight tools and methodologies are desirable

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