Work Location(s): Alpharetta, GA, US
The role of the Payroll Solutions Specialist is to produce the payroll for clients; acting as their liaison for payroll-related processing. In addition, this role will participate in system testing as needed, provide consultation to clients and others and as needed. The (JOB TITLE) supports Comprehensive Services Client users with Comp Pay on WFN, TLM, Portal, HRB and related applications by providing guidance and research in response to a wide variety of questions and issues presented by Client Payroll Administrators. The person in this role will use multiple tools and research resources in order to develop an accurate and comprehensive response to a wide range of inquiries regarding payroll practices and tax considerations, taking into account the differences across states and localities. Due to the nature of the Comprehensive Services business, the person in this role will also interface with multiple ADP service organizations as well as third party vendors that provide services to our Clients. To support a unified Client experience, they will also have familiarity with common HR questions and will access systems and other service organizations and other knowledge bases. This person also works closely with the Comprehensive Services Relationship Manager to address Client requests for guidance and best practices. Performs proactive ongoing as well as quarter-end and year-end audits. Responsible for managing the ADP Workforce Now (WFN) Payroll system as well as the Time & Attendance process cycle. The (JOB TITLE) will also be assigned to a specific group of Clients for the purpose of providing proactive updates and information.
- Client Facing with Assigned Comp Pay Client Base
- Manages End-to-End Pay Processing for assigned Client Base
- Handles Inbound Client Calls / Cases
- Pay processing & WFN/AutoPay Technology Support
- General Pay / Tax Questions and Issue Troubleshooting
- Special Client Projects
- Highly Proactive Outbound Contact
- Consultative Pay Support and Best Practices
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