Strategic Account Director

Req Number: 6007126909162019
Category: Relationship Management
Posted Date: October 24, 2019
Work Location(s): Chertsey, England, GB
JOB TITLE: Strategic Account Director
DEPARTMENT: Account Management
LOCATION: Chertsey
REPORTS TO: Head of Service, Account and Service Management
JOB PURPOSE:
 
To act as the Account Director focused primarily on client relationship, retention and development, ensuring a positive client experience. You will provide senior level engagement in support of ADP Excom and Senior Leaders, creating strong c-level business to business relationships to drive increased engagement with client decision makers. This is a great opportunity for someone looking to move in to a leadership role and shape the client engagement strategy for ADP UK.
KEY RESPONSIBILITIES:
  • To provide senior level engagement in support of Heads of Service
  • Creating stronger relationships between ADP and the clients across the portfolio
  • Identifying and closing additional revenue opportunities for ADP
  • Creating strong, multi-level business to business engagements between ADP and it’s clients
  • Driving increased engagement with decision makers within the client business
  • Creating strong c-level relationships and providing thought leadership to the client
  • To provide mentorship to Account Managers and Relationship Managers
KEY DUTIES/TASKS:
  • Develop and execute Account Plans in conjunction with Sales, Service and any other ADP associates required
To include,
Engagement plans
Action plans
Client Development plans
  • Responsible for delivering the customer experience to a defined portfolio of clients
  • Help develop and communicate a robust communication process across the defined portfolio of clients
  • Find and close new revenue opportunities within the portfolio of clients, through understanding of the ADP value proposition and sales indicators
  • Drive engagement of senior ADP leadership with the client portfolio
  • Drive open and honest communication within ADP
  • Develop an effective working relationship with ADP Directors, Heads of Department, Team Managers and their direct reports
  • Ensure that all aged debtor issues are brought to a conclusion
  • Monitor and review customer metrics in order to adapt Account Plans
  • Develop and maintain awareness of ADP policies and procedures
  • Personally manage relationships with nominated clients
  • Leadership of projects as required by the business
  • Develop and own the PDP for self
  • Recognition of product or service improvements as required by clients and the feedback of those to the product development and service teams
  • Perform other duties as required and as the Business dictates
SUPERVISORY RESPONSIBILITIES:
  • Reports to the Head of Service, Account and Service Management.
  • Will be expected to be self-motivated and to work under own initiative for day to day tasks in line with overall management guidance.
SKILLS AND KNOWLEDGE:
 
Skills required:
  • Excellent analytical and presentation skills are required, with the confidence to deliver at CxO level
  • Ability to act as a promoter for ADP
  • Relationship building, internal to ADP and with Clients
  • Influencing and negotiation at all levels to CxO
  • First class oral and written communication skills
  • Ability to sell consultatively
  • Ability to lead a virtual team
  • Teamwork and co-operation
  • Financial and commercial acumen
  • Excellent time management
  • Flexibility
  • Lateral thinking, innovation and problem solving
  • Will to win and tenacity
  • Proficient with Microsoft Office
  • Must be able to demonstrate the competencies as detailed in the Leadership Expectations for Individual Contributors
Knowledge required:
  • Knowledge of HR & Payroll drivers and processes is an advantage
  • Demonstrable experience and achievement in a Key/Strategic Account Management role
  • Knowledge of Net Promoter System is an advantage
  • Good understanding of payroll legislation and working practices within a bureau environment is desirable
EDUCATION AND EXPERIENCE:
  • Applicants will have experience, in both Service Delivery and Account Management gained within a technology service company (Payroll, HRIS, SaaS, IT, Telecoms)
  • Experience of engaging at CxO level
  • Relationship management across a portfolio of high value clients
OTHER:
  • The role will require regular travel within the UK and on occasion may require travel within Europe, therefore flexibility and the ability to stay overnight is required
  • Car owner with full driving licence


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