Client Services Trainee

Req Number: 6007022208062019
Category: Intern/Co-Op
Posted Date: October 11, 2019
Work Location(s): Barcelona, Cataluña, ES

Internship- Becario BPI


– Gestión y análisis de la NPS (encuesta de satisfacción de los clientes)

– Coordinación de los comunicados a clientes y en interno.

– Confección de los KPI’s de servicio , análisis y seguimiento de los mismos.

– Colaboración en la gestión de las métricas (dashboard) de las herramientas que se usan en ADP, así como ayudar en las acciones para aumentar el user adoption de las mismas.

– Revisión de los descriptivos de servicio y adecuación de los mismo según las nuevas necesidades.

– Gestión y cooperación con EY en la toma de requerimientos para la certificación de ADP en la SOC1.

– Colaboración en las acciones definidas dentro del marco de "compliance" y seguimiento de las acciones definidas.

– Posibilidad de hacer convenio con Universidad.
– Manejo de Idiomas: Castellano e Inglés.

We’re designing a better way to work, so you can achieve what you’re working for. Consistently named one of the ‘Most Admired Companies’ by FORTUNE® Magazine, and recognized by DiversityInc® as one of the ‘Top 50 Companies for Diversity,’ ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. “Always Designing for People” means we’re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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