Program Director

Req Number: 181924
Category: Implementation
Posted Date: August 27, 2019
Work Location(s): Tempe, AZ, US
ADP is hiring a Director of Program Management. In this position you will be responsible for planning, scheduling and controlling the activities of complex business projects spanning multiple organizations to ensure that project deliverables are provided on time, within budget and in accordance to specification. Program Managers are responsible for building and maintaining productive working relationships between all Comprehensive Services’ organizations with various levels of associates and constituencies, including Group IT, Legal, Finance. Program Managers are responsible for executing project procedures that support Comprehensive Services project management standards while ensuring delivery of the Comprehensive Services business goals. Typically manages the integration and/or development and delivery of very large and complex deliverables directly to the Comprehensive Services enterprise. This position provides the primary interface between the Marketing, Finance, Sales Operations, all BES entities, IT and Field Management organizations and is accountable for managing the overall Program or collection of Projects. The Program Manager is responsible for monitoring the performance of the Project Team and its Project Managers. He/she will engage the manager of a Project Team member should a performance challenge be encountered. All cross-functional Project and Product Managers will be aligned to the Program Manager in a matrixed-management structure during the engagement, for the purpose of achieving team based goals. The Program Manager acts as the primary contact for the Program to the Comprehensive Services’ enterprise and senior management. The Program Manager must manage and provide communication to all organizations; including overall project milestones, risk, scope and expectations, project integration, budget and staffing. Additional responsibilities include monitoring performance of project team resources with respect to their assigned project activities. Responsibilities will also include contact to clients regarding pilot activities, feedback, and follow up on ADP’s ability to meet success criteria of the pilot process.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, – Social Responsibility.


  • Follows Program Management disciplines in the following areas: Scope Management, Schedule Management, Cost Management, Issue Management, Risk Management, Quality Management, Human Resource Management, Communication Management and Contract Management.
  • Establishes, manages and publishes a comprehensive overall project plan, including the development schedule, resource requirements and integration efforts of third party products.
  • Establishes project structure and staffing plans, and participates in staffing process, which may include selection of personnel from third party vendors.
  • The Program Manager is ultimately responsible for obtaining approvals on Program scope changes, escalating critical path issues and resolving team resource conflicts.
  • Motivates and directs the project team; sets goals, objectives and priorities; assigns and reviews project tasks and performance on a regular basis, benchmarking against key milestone deliverables.
  • May be asked to provide input into the performance reviews of team members.
  • Approves additions and deletions to staff over the life of the project.
  • The Program Manager is ultimately responsible for obtaining approvals on Program scope changes, escalating critical path issues and resolving team resource conflicts.
  • The Program Manager establishes comprehensive cross functional written and verbal communications evaluating Program tasks, milestones, dependencies, issues and escalations.
  • Includes program meetings, minutes, executive briefings and issue management tracking.
  • Collaborates with cross functional Product and Project Managers on all Program management deliverables.
  • Acts as primary interface with the project sponsor(s) as well as the Product Manager.
  • Ensures quality reviews are held with the project team and obtains sign off on status and requirements.
  • Acts as primary interface to subcontractors supplying either product or service.
  • Ensures that the methodology, processes and tools are consistently used as dictated through Program Management Office (PMO).
  • Accountable for meeting project schedule and results, client satisfaction and the quality of the deliverables.
  • Responsible for determining success criteria of overall project. This includes gathering information of client feedback, project team feedback and senior management direction.
  • Manages the overall program budget.
  • Coordinates requests for incremental funding if deemed necessary.


  • Bachelor’s degree required preferably in Business Administration, HR or Information System.
  • Experience in managing large project teams of 10-20 associates across multiple functions in the company
  • Must have 3-7 years of proven Project Management experience

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

  • Master’s degree preferred.
  • PMP or equivalent Professional Project Management certification is a plus
  • Prior Program management experience is a plus.
  • Extensive knowledge and understanding of Comprehensive Services products, service, implementation, technical, training, financial and sales organizational operations would also be a plus
  • Large, complex projects that include integration across the Comprehensive Services enterprise
  • This may include existing programs that require attention in sales, implementation, service or operations
  • Demonstrated success in managing multi-line product projects. Experience in leading and directing multiple Project Managers across the Comprehensive Services enterprise.
  • Proven track record of maintaining effective Project Team relationships in a highly matrixed environment.
  • Must possess a proven ability to work effectively with an aggressive, demanding client and ADP project teams. Must be able to work well under pressure and have a high tolerance for stress.
  • Must possess excellent organizational and time management skills for managing multiple, diverse and conflicting projects.
  • Must possess excellent communication, presentation, facilitation and team leadership skills.
  • Demonstrated ability to effectively communicate with executive level managers in a project-oriented setting where project risk is substantial and communication requirements are highly complex.
  • Demonstrated ability to build effective teams in a project-oriented setting where the team is large, geographically dispersed, and may have conflicting priorities and/or goals.
  • Demonstrated ability to develop and maintain highly complex, leveled and balanced Project Plans using MicroSoft Project, or other comparable Project Management tools.
  • Demonstrated ability to identify and mitigate project risks in order to successfully meet project objectives.

We’re designing a better way to work, so you can achieve what you’re working for. Consistently named one of the ‘Most Admired Companies’ by FORTUNE® Magazine, and recognized by DiversityInc® as one of the ‘Top 50 Companies for Diversity,’ ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. “Always Designing for People” means we’re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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