ADP is hiring an Implementation Specialist.
- Does the chance to think out-of-the-box get your blood pumping?
- Are you all about the follow-up and follow through that helps you and your clients work smarter, embrace new challenges, and unlock a world of opportunity?
- Most importantly, do you love people and thrive in a fast-paced, collaborative environment? (Oh yes, we used the "L" word, and it’s that serious.)
Well, then you might be just the person we’re looking for.
First, let’s tell you more about ADP. We believe great companies are built by great people — and for them. Every day we strive to design a better way to work helping employees at organizations around the world to stay productive and achieve their potential. We’re always designing for people, starting right here with our one-of-a-kind culture, and with people like you.
As an Implementation Specialist, imagine yourself as part of the "new client welcome committee"… but with a special twist. When you join our implementation team, you onboard new clients and get them comfortable using our products and services. You make sure our products and services don’t just deliver but exceed client expectations. And you’re not doing it alone. We’re with you every step of the way through our award-winning training programs and world-class service guidelines. Here, you’ll feel you’re making an impact and gain the knowledge and expertise to grow your career in the process.
Does this sound like you?
- People First. You’re a relationship builder who wants to help others, grow friendships, laugh, and support people.
- Agile Solution Seeker. You’re a problem solver who can always find the right answer by anticipation, looking forward, and taking action. You’re confident, determined, and driven!
- Insatiable Appetite to Learn. You’re always learning, growing, questioning, and challenging "what’s been done before."
WHAT YOU’LL DO: Responsibilities
- Consult with clients to deliver a comprehensive ADP solution
- Guide and drive the client towards the best solution for their business needs
- Analyze existing systems, interface requirements, business processes
- Partner with clients to understand their business and related needs
- Incorporate new processes, tools, and approaches when recommending an ADP solution
- Utilize broad knowledge to recommend solutions to the client when appropriate
- Understand client business issues and challenges and recommend and implement an appropriate solution
- Interact/collaborate with ADP associates in sales and customer service
- Exchange routine information with members of the client project team, including priorities, timeliness, issues as they arise
EXPERIENCE YOU’LL NEED:Required Qualifications
- At least three years of experience working in a client service/customer service environment
- At least one year of business consulting experience
- College degree OR equivalent Military experience
- Excellent time management and communication skills
- Proficient using Microsoft Office
YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:
- Make your mark. We want you to challenge things and are open to fresh ideas.
- Bring your passion and fun. Be yourself in a culture of highly diverse perspectives and insights.
- Stay ahead of the curve. An agile, fast-paced environment means plenty of opportunities to progress.
- Find meaning. Feel good as you do work that accelerates progress for employees in organizations all over the world.
- Become a certified "smarty pants." Ongoing training and development opportunities for even the most insatiable learner.
Preference will be given to candidates who have the following:
- Bachelor’s degree
- Proven ability to maintain focus and work effectively with multiple demands
- Ability to work as part of a team to accomplish tasks
- Strong client relationship skills
- Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
- Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level
- Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
- Proficient in the latest web technologies and working knowledge of various operating systems
- Excellent analytical skills and time management skills
- Excellent communication skills both verbal and written
- Proficient using Microsoft Office
We’re designing a better way to work, so you can achieve what you’re working for. Consistently named one of the ‘Most Admired Companies’ by FORTUNE® Magazine, and recognized by DiversityInc® as one of the ‘Top 50 Companies for Diversity,’ ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. “Always Designing for People” means we’re creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.
At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.