Description
Responsibilities ? GlobalView Application Support consultant role is within GV India, which is a part of ADP India Service Delivery Organization. ? The consultants own the SAP configuration and provide consulting services for multiple MNC Clients of GlobalView in UK, IE and ZA and rest of EMEA. ? Perform SAP configuration and resolve client issues based on the ticketing system/CRM ? Provide technical support for post-live issue resolution within Service Level Agreement timeframes and support investigation, solution identification, recommendation, configuration, unit testing and solution documentation. ? Prepare functional/technical specifications and manage change requests. ? Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client?s current offering. ? Assess Support Pack configuration, as requirements directed. Subsequent configuration and testing activities arising out of support pack application. ? Identify, co-ordinate and test SAP Note application as an advanced correction, as required. ? Consult with Relationship Managers (SRM) ? Work with Managed Service associates & leads to provide First Time Right solutions. ? Provide relevant knowledge sharing opportunities for associates within Technical Services and Operations ? Conduct cross functional training to managed service team on handing payroll queries. ? Ensure up to date knowledge of the ADP GlobalView SAP application and associated services. ? Adhere to ADP GlobalView configuration standards and conventions. ? After hours support as agreed with Client / Team Leader / Manager ? Undertake other projects as directed. ##LI-DNI? 3-5 years of working experience in SAP HCM configuration in modules like Personnel Administration, Payroll, Time Management. ? Should have worked on at least one end to end Implementation or support project. ? Knowledge of PCR and Schema is an advantage.
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