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ADP, a worldwide leader in business outsourcing solutions with 60+ years of experience and over a half million clients, is hiring talented individuals to support our clients. ADP Essential Roles include HR jobs, Payroll jobs, Client Support jobs and Implementation jobs that can put you at the center of our dynamic problem-solving team to work with our clients and deliver winning results. As an ADP Client Support Specialist, you get to provide world-class service to our clients and ensure they are well taken care of in a timely manner. Here, we provide you with the tools and flexibility to create your own path, along with the training to continue improving your skills and knowledge. If you think you're ready to put your talents toward an exciting career in Client Service with great growth opportunities, then apply today to join ADP's innovative team.

Enrollment Specialist II

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Req #
78729
Job Title
Enrollment Specialist II
Job Category
Client Service
Work Location
South Jordan UT (10876 S. Riverfront Parkway - 54009)
Employment Status
Full-Time
Job Description

ADP is hiring an Enrollment Specialist II. In this position you will be responsible for supporting a client through their annual (or significant event) enrollment process related to Comprehensive Services product offerings as it relates to platform configuration/re-configuration and readiness. This includes partnering with internal partners, peers regarding the project management activities in coordinating internal company as well as certain external resources as necessary and ensuring that all necessary ADP-specific tasks are accomplished on time and as required.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:

  • Ensures the platform configuration / readiness that supports a client through their annual open (or other significant recurring) enrollment processes.
  • The Specialist may be responsible for either: a) all "hands-on" configuration and related activities, &/or b) completion of these activities through others (ex. client representatives, internal service teams and partners, or ADP "supplemental" resources and off-shore, etc.) in a consultative role.
  • This also includes all project activities involved in coordinating ADP resources as necessary and ensuring that all necessary ADP-specific tasks are accomplished on time and as required.
  • Capable of coordinating larger / "more complex" enrollment events for clients with more sophisticated requirements and integration.
  • In addition, this level may focus on "special" (i.e. "more needy") clients. May also be tasked with increasing involvement with carrier connections.
  • A variety of Comp Svc mgrs / professionals assigned to a given client. (ex. HRB Service, Payroll, Connection Services, FSA, COBRA, Service Team, Relationship Mgmt, Implementation, etc.)
  • May coach less senior Specialists and provide procedural guidance to contingent support staff.
  • Support / oversee the data gathering, requirements analysis and ADP project management activities associated with the maintenance of WFN/HRB and related interfaces/connections (i.e., the "technology deliverables") during the client's annual enrollment period (e.g., benefits open enrollment, etc.) across all ADP-related tasks and requirements for one or more product offerings.
  • Own accountability for a client's successful enrollment process / event as it relates to the deliverables pertaining to the readiness of the technology/platform and associated integration.
  • Coordinate and manage ADP-related resources and tasks.
  • ADP tasks may include connection development and/or maintenance, enrollment/task training, data imports/migration/conversion, and applicable configuration of WFN/HRB or other ADP products (e.g. rate update or other internal tools) including coordination of contingent or off shore teams to supplement execution of tasks/activities.
  • Secure / update / confirm appropriate information / materials from enrollment-related internal and external sources (e.g., brokers, carrier account managers, client leadership, etc.) to support the configuration of the WFN/HRB application and associated integration/connections resulting in a successful annual enrollment event.
  • Manage all tools and resources related to the analysis and preparation of the platform that supports the enrollment process including required system/profile/information gathering, requirements analysis, system updates, quality testing, data migration, and resulting deliverables such as delivery of benefit cards, etc.. Serve as the "platform expert" to the Comprehensive Services organization for the given event.
  • Coach other ADP associates impacting the enrollment process to ensure consistent client service levels during peak periods.
  • Perform special projects as determined necessary by the Enrollment Manager and/or Director of Annual Enrollment Services.

QUALIFICATIONS REQUIRED:

  • 2+ yrs. as Enrollment Spec I

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

  • Bachelor's Degree (or equivalent in education and experience) preferred.
  • PHR, CPP,CEBS or GBA preferred depending on business focus
  • Increasing technical and project coordination skill set. Can field questions outside of technical expertise
  • Advancement to this and higher levels may also depend on meeting / exceeding assigned goals in quality and various management metrics
About ADP
Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success.
Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.
EEO Statement
ADP is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled. ADP believes that diversity leads to strength.
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The ADP Experience

Experience success. Experience growth. Experience flexibility.

At ADP, we're driven by your success. That's why we engage your unique talents and fresh perspectives, while welcoming your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

ADP is always growing. We're currently serving over 600,000 organizations in more than 100 countries. But we won't stop there. We're always on the move.

ADP Location

South Jordan, UT
USA
 

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