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ADP, a worldwide leader in business outsourcing solutions with 60+ years of experience and over a half million clients, is hiring talented individuals to support our clients. ADP Essential Roles include HR jobs, Payroll jobs, Client Support jobs and Implementation jobs that put you at the center of our dynamic problem-solving team to work with our clients and deliver winning results. With a Payroll job at ADP, you get to provide world-class service to our clients and ensure they are well taken care of in a timely manner. Here, we provide you with the tools and flexibility to create your own path, along with the training to continue improving your skills and knowledge. If you think you're ready to put your talents toward a Payroll job at ADP with great growth opportunities, then consider joining our innovative team today.

Payroll Specialist

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Requisition #: 71601
Job Title: Payroll Specialist
Country: Canada
State: Quebec
City: Montreal
Employment Status: Full Time
Job Responsibilities:
(Description): DEPARTMENT PROFILE Comprehensive Outsourcing Services (COS) provides a selection of payroll, Human Resources and benefits administration services that can act as the payroll or HR department for clients. These services enable our clients to create a customized solution that fits their current needs, while allowing the flexibility to add on modules as client requirements change or business grows. POSITION SUMMARY A payroll/service professional with an advanced understanding of payroll practices, Canadian legislation and customer requirements. As a senior member of the COS organization, this role is primarily responsible for developing and maintaining high valued client relationships. The payroll specialist acts as a mentor within the team, and provides guidance and support to other team members. This position plays a pivotal role in orchestrating all of the key components required to support an outsourcing solution. A successful incumbent needs to have strong multi-tasking and organizational skills and is able to work in a fast paced ever changing environment. RESPONSIBILITIES
  • Responsible & fully accountable for the payroll & audit function of multiple mid to highly complex clients
  • Evaluates programming changes required for clients and partners directly with the programming team to test & implement required changes
  • Coordinates all incoming payroll data for assigned clients in conjunction with the Shared Services team
  • Responsible for scheduling and running the assigned client payrolls by following standard operating procedures.
  • Maintains complete, accurate and timely client and employee records based on real time requests
  • Maintains complete and accurate client profile notes as well as processing instructions for each client
  • Responds to & resolves all incoming telephone calls and/or email inquiries from clients and/or their employees; delivering the highest level of customer service within expected timelines
  • Records/updates all employee issues on the Call Management database tracking system
  • Plan, organize & facilitate regular conference calls and/or attend client visits; execute on client requests; create and maintain action plan &/or issue log until resolution is attained. Prepare internal and external reports as required.
  • Create & manage client communication & their requests; serves as the first point of escalation for their respective clients.
  • Balance respective payrolls based on the COS year end calendar and remit all Third Party Remittances by defined due dates, complete all Year End balancing, filing & respective reporting
  • Utilize all internal tools & defined processes to ensure optimal productivity, service excellence and make recommendations for best practices to customers
  • Conduct an annual review of clients payroll set up and processes to identify deficiencies within existing procedures and/or configuration; recommend and implement enhancements to drive productivity, efficiencies, service excellence & full payroll compliance
  • Maintain CPA designation & attend all required departmental training sessions as well demonstrate proficiency in learning.
  • Responsible for training the Shared Services team on the processing of each account
  • Initiate pre and post production calls with a select group of clients
  • Consistently look for automation opportunities to maximize operational efficiency
  • Partner with the New Client Integration team on the set up and transition of new clients and proactive provide weekly status ups to clients where appropriate.
Experience, Skills, Academic: COMPETENCIES Education:
  • Canadian Payroll Association (PCP) certification required
Knowledge, Experience, and Skills: Required:
  • Minimum 2 years client service experience
  • Minimum 2 years payroll processing experience
  • Strong PC experience, understanding of operating systems and MS Office
Preferred:
  • Clear understanding of Year End processes from the legislative requirements to the client’s perspective as well as ADP Canada’s.
  • Knowledge of ADP’s payroll software is an asset preference: pay@work/PaySpecialist/people@ work)
Attributes:
  • Superior client service skills (both verbal and written) and strong active listening skills
  • Effective communication skills
· Attention to detail, payroll compliance and audit functions
  • Highly developed issue resolution & decision making skills
  • Proven ability to multi task and complete tasks and project work within tight timelines
  • Self –driven, independent thinker who is highly motivated and possesses an intrinsic passion for quality
  • Demonstrated experience in problem solving, negotiation and analytical skills in a team environment
  • Refined interpersonal skills coupled with an ability to empathize, align and support our quality vision
  • Ability to lead and manage client projects
  • Ability to collaborate & work effectively within cross functional teams
  • Demonstrates flexibility in working hours during peak periods
  • Ability to work in fast paced, changing environment
Job Category: Client Service
Area of Interest: External Client Support
Locations: Canada, Montreal, QC
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