Client Technical Analyst III
Requisition #: 75348
Job Title: Client Technical Analyst III
Employment Status: Full Time
(Description): At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.Inspiring Innovation is a core value at ADP and in Dealer Services we offer integrated computing solutions to about 26,000 auto, truck, motorcycle, marine, recreational vehicle and heavy equipment dealers in nearly 90 countries worldwide. To succeed, we invest in technologies, programs and our people to continually improve the way we service and help our clients run their businesses. ADP is recognized as an innovation leader, and is on the Forbes list of the top 100 Most Innovative Companies in the World and is ranked in the Top 50 on IDG's Computerworld list of the 100 Best Places to Work in Information Technology (IT). Client support at ADP. It's all about enabling the clients we serve to be more effective employers. You make it happen by collaborating with other ADP Associates to ensure our products and services deliver winning results. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace. The Client Technical Analyst I receives hardware and software calls from clients, opens call logs, identifies, understands and records information, establishes time lines, follows up on issues and problems, and refers complex issues to appropriate staff. Analyzes and assesses routine problems, troubleshooting and resolving the cases Establishes a course of action to correct the problem, while providing information to clients. Provides service quality to clients, while understanding clients' requests and providing/obtaining advice within time lines. Makes routine decisions within the scope of the job that may impact upon the immediate needs of a client. Resolves precise client service problems that may require further inquiry, etc. obtaining advice, defining symptoms and referring unusual situations to the Client Service Supervisor. Attends training courses, as required. Experience, Skills, Academic: Required:-Post Secondary degree in a related discipline (i.e. Business Administration) or equivalent combination of education and experience.
-Minimum of one year related experience.
-Strong client service background
-Knowledge of computer systems, applications and various system platforms
-Good general PC knowledge (i.e. Word, Excel and Power Point)Preferred:-Knowledge of the automotive industry and dealership business is an asset.
-General accounting knowledgeAttributes:-Strong communication and interpersonal skills
-Good organizational skills.
-Analytical reasoning ability in straightforward, routine situations to identify and determine (system) problems, troubleshoot, resolve issues, etc.
-Ability to plan own work or small projects such as prioritizing workload, adhering to assigned schedules, etc.
-Ability to coordinate/organize activities, information, material or resources within small tasks/projects such as to multi-task activities, obtain appropriate advice for clients, etc.
-Dexterity to operate a computer and telephone (up to 100% of the time), as well as a fax, photocopier, calculator, pager and printer.
-Ability to work as a team member.
-Ability to adapt and learn quickly
-Self starter/motivator. Job Category: Client Service
Area of Interest: External Client Support
Locations: Canada, London, ON