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ADP, a worldwide leader in business outsourcing solutions with 60+ years of experience and over a half million clients, is hiring talented individuals to support our clients. ADP Essential Roles include HR jobs, Payroll jobs, Client Support jobs and Implementation jobs that can put you at the center of our dynamic problem-solving team to work with our clients and deliver winning results. As an ADP Client Support Specialist, you get to provide world-class service to our clients and ensure they are well taken care of in a timely manner. Here, we provide you with the tools and flexibility to create your own path, along with the training to continue improving your skills and knowledge. If you think you're ready to put your talents toward an exciting career in Client Service with great growth opportunities, then apply today to join ADP's innovative team.

Client Technical Analyst III

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Requisition #: 75348
Job Title: Client Technical Analyst III
Country: Canada
State: Ontario
City: London
Employment Status: Full Time
Job Responsibilities:
(Description): At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.Inspiring Innovation is a core value at ADP and in Dealer Services we offer integrated computing solutions to about 26,000 auto, truck, motorcycle, marine, recreational vehicle and heavy equipment dealers in nearly 90 countries worldwide. To succeed, we invest in technologies, programs and our people to continually improve the way we service and help our clients run their businesses. ADP is recognized as an innovation leader, and is on the Forbes list of the top 100 Most Innovative Companies in the World and is ranked in the Top 50 on IDG's Computerworld list of the 100 Best Places to Work in Information Technology (IT). Client support at ADP. It's all about enabling the clients we serve to be more effective employers. You make it happen by collaborating with other ADP Associates to ensure our products and services deliver winning results. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace. The Client Technical Analyst I receives hardware and software calls from clients, opens call logs, identifies, understands and records information, establishes time lines, follows up on issues and problems, and refers complex issues to appropriate staff. Analyzes and assesses routine problems, troubleshooting and resolving the cases Establishes a course of action to correct the problem, while providing information to clients. Provides service quality to clients, while understanding clients' requests and providing/obtaining advice within time lines. Makes routine decisions within the scope of the job that may impact upon the immediate needs of a client. Resolves precise client service problems that may require further inquiry, etc. obtaining advice, defining symptoms and referring unusual situations to the Client Service Supervisor. Attends training courses, as required. Experience, Skills, Academic: Required:-Post Secondary degree in a related discipline (i.e. Business Administration) or equivalent combination of education and experience.
-Minimum of one year related experience.
-Strong client service background
-Knowledge of computer systems, applications and various system platforms
-Good general PC knowledge (i.e. Word, Excel and Power Point)
Preferred:-Knowledge of the automotive industry and dealership business is an asset.
-General accounting knowledge
Attributes:-Strong communication and interpersonal skills
-Good organizational skills.
-Analytical reasoning ability in straightforward, routine situations to identify and determine (system) problems, troubleshoot, resolve issues, etc.
-Ability to plan own work or small projects such as prioritizing workload, adhering to assigned schedules, etc.
-Ability to coordinate/organize activities, information, material or resources within small tasks/projects such as to multi-task activities, obtain appropriate advice for clients, etc.
-Dexterity to operate a computer and telephone (up to 100% of the time), as well as a fax, photocopier, calculator, pager and printer.
-Ability to work as a team member.
-Ability to adapt and learn quickly
-Self starter/motivator.
Job Category: Client Service
Area of Interest: External Client Support
Locations: Canada, London, ON
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The ADP Experience

Experience success. Experience growth. Experience flexibility.

At ADP, we're driven by your success. That's why we engage your unique talents and fresh perspectives, while welcoming your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

ADP is always growing. We're currently serving over 620,000 organizations in more than 125 countries, including 425,000 small business clients and 26,000 vehicle dealerships. But we won't stop there. We're always on the move.

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